COVID-19 Update: Our steps to ensure the safety of our employees and customers

Like all businesses and retailers, we are closely monitoring the ongoing developments related to Coronavirus (COVID-19). The safety and well-being of our staff and customers is our highest priority and we wanted to reach out to let you know that we are taking the recommended steps and precautions to keep our crew informed and ensure your shopping experience is safe and pleasant.

We have stepped up our cleaning and disinfecting procedures, giving extra focus to public areas, including frequent cleaning of counters, consultation areas, credit card keypads and other surfaces regularly handled by customers. Additionally, we advise employees who feel ill to remain home. We continue to monitor and follow the recommendations from the Centers for Disease Control, state and local health departments.  

We have taken the additional steps:

  • Masks are strongly encouraged when shopping in both locations.  Both locations will remain to have curbside pick-up and no contact deliveries available.  Wedding & Funeral Flower consultations will require a mask due to close contact with our staff.
  • Curbside Pick-Up: If you would like to pre-pay over the phone or online, you can call us when you get to the store and we can bring your flowers out to our "pickup table" at either location.
  • Hospitals: Most Hospitals are on lock down accepting no deliveries. The only hospital accepting deliveries is St. Francis.  We contintue to check daily.  We know that most medical staff will say they can have flowers, but when we attempt delivery we have been turned away.
  • Nursing Homes: Most Nursing Homes are on lock down.  We will need to call to verify we can deliver flowers. 
  • Businesses: Because of covid-19, most individuals are working from home.  Several businesses, such as Cargill, will not accept deliveries except from FedEx or UPS.  Please make sure the recipient is working at the workplace & is able to receive flowers.
  • No Contact Deliveries: Our priority is keeping everyone as safe and healthy as possible. Out of an abundance of caution, we’re offering drop off deliveries.  Drivers wear masks & gloves for deliveries. Driver will call recipient from truck once they arrive in the driveway or parking lot. Our drivers will drop flowers off at the recipient’s front door, where applicable.  Driver will return to their vehicle, and wait for the recipient to acknowledge the delivery. Driver will note time and date of delivery on route sheet. Drivers will sanitize hands when getting into or leaving their vehicles.
  • We are routinely cleaning all products.  Once the item is designed, the container is wiped down with our disinfectant products. Drivers are sanitizing their hands before touching any product.
  • Wedding Consultations: Appointments can be made.  In person appointments will require a mask due to close contact with our staff during consultations.  If you rather, our wedding consultant is willing to visit over the phone or FaceTime brides to discuss their wedding flowers.  Please call to set up an appointment.
  • Funeral Flowers:  Families are asked to please call us to set up an appointment to make floral arrangements.  This allows us to only have 1 family in the store at a time.  We ask that you limit the number of family members to 3.  We recommend trying to make arrangements over the phone to avoid contact.  We have an iphone and can send photos or FaceTime families to help taking the order.  In person consulations will require a mask due to close contact with our staff during consultations.
  • Monthly Flower Card Holders: Cardholders will not be penalized during the “stay at home” order.  Your card will be extended to July 2020 for the months of March, April, and May if you haven’t picked up your redeems during those months. We will honor your cards and you will not lose out on any months. 

 

In addition, we would like to remind you that the floriculture industry can play a critical role in improving Wichita’s mental health as we navigate COVID-19:

  • Research from Rutgers, The State University of New Jersey, shows that the presence of flowers around senior citizens decreased depression among 81%, refreshed recent memory among 72% and encouraged outreach to loved ones among 40 percent.
  • Research from the University of North Florida shows that people who lived with flowers in their homes for just a few days reported a significant decrease in levels of stress and improvements in their moods. 
  •  Research from Harvard University found that people who live with flowers report fewer episodes of anxiety and depressed feelings.
  • On March 19, the Governor of Pennsylvania, addressing his constituents about the need to socially isolate, urged Pennsylvania residents to avoid social interactions and instead to “call loved ones and send flowers.”

The floriculture industry can give families and friends separated by distance a joyful and safe way to connect and reduce feelings of anxiety and stress—all through the convenience and safety of electronic ordering and touch-free delivery. Tillie’s Flowers has been offering delivery for 143 years, so just like restaurants, couriers and other delivery services, florists are well equipped to get our product to consumers while adhering to the Centers for Disease Control guidelines.

 

We understand this is a time of uncertainty, and our thoughts are with all of those who have been impacted. Times like this remind us how thankful we are to be a part of such a vibrant and resilient community, and how truly grateful we are for each and every one of our clients.  We are always happy to assist you over the phone at 316-687-0630 or via our website at www.tilliesflowers.com. Our top priority is to keep the entire Tillie's Flower Shop community safe, and we will continue to assess and address the situation as it evolves.

 

We thank you for your business and we hope to see you soon. We wish you and yours continued good health!

 

Sincerely,

The Tillie's Family